UCaaSUnified Communications as a Service
Your phone system, video calls and team chat, run in the cloud instead of a box in a closet.
CCaaSContact Center as a Service
Call center software in the cloud: call routing, hold queues, chat, and reporting.
SD-WANSoftware-defined wide area network
A smarter way to connect your locations. It uses more than one internet connection and sends traffic over the best one.
FailoverBackup connection
A second connection that takes over on its own when the first one goes down.
DIADedicated Internet Access
An internet connection that's yours alone, with guaranteed speed both ways. Not shared with the neighbors like regular broadband.
Dark fiberPrivate fiber lines
Fiber optic cable you lease and light up yourself. Maximum speed and control between your locations.
ColocationRenting space in a data center
You own the servers; a data center provides the secure space, power, cooling and connections.
IoTInternet of Things
Everyday devices connected to the internet: trackers, sensors, cameras, kiosks, meters.
POTSPlain old telephone service
Traditional copper phone lines. Carriers are retiring them, and alarms, elevators and fax machines often still depend on them.
CPaaSCommunications Platform as a Service
Building blocks for adding texting, calling and messaging to your own apps and systems.
HIPAAHealthcare privacy law
U.S. rules for protecting patient health information. Any business handling it has to meet them.
PCIPayment card security standard
The security rules every business that takes credit card payments has to follow.
SOCSecurity Operations Center
A team that watches your network for threats around the clock and responds when something looks wrong.
MSPManaged Service Provider
An outside company that runs your day-to-day IT: help desk, devices, updates.
RFPRequest for Proposal
A formal way to ask several vendors to bid on the same requirements, so you can compare them fairly.
SLAService Level Agreement
A provider's written promise on uptime and response times, and what happens if they miss.
Number portingKeeping your phone numbers
Moving your existing phone numbers to a new provider, so customers can still reach you.
SPIFFSales performance incentive fund
An extra bonus a vendor pays its sellers for pushing a specific product. We don't chase them.